Terms & Condition
Car Rental T&C in Malaysia
- Car Rental T&C, Rates and Rental Extension/Excess Hours
Rates are quoted in Ringgit Malaysia. Rental rates are calculated on a Daily / Weekly / Monthly. While the minimum rental is one day (24 hours). Extra hour shall be charged at 15% of the daily rate per hour. But, extension above 6 hours consider full day rate.
- Security Deposit
Security deposit shall be paid upon booking payment; MYR 150 for small car, MYR 200 for Sedan and MPVs is RM 300, MYR 300 for Van, SUV and luxury car and 20% of the total renting amount (applicable for monthly rental). Security deposit will be refunded in 3 working days from the return date.
- Mileage Policy
Renter will be charge MYR200 Per way for long distance travel to Outside of the designated Area. Driving outside of Malaysia will be charged MYR300/Way Example to singapore, Thailand, Brunei and subject to company permission. While the rental period should be at least 5 days and Above.
- Vehicle Collection & Delivery
Please bring a photocopy of your identity card/passport, driving license, business card or any relevant document to verify you’re working/home address. During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collect the vehicle, please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility. Surcharge of MYR35.00 will be imposed when delivery of vehicle is done between 06.00 p.m. to 08.00 a.m. and surcharge may apply for vehicle not returned to the renting location.
- Collision Damage Waiver (CDW)
Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally cause damage to MMB Travel/Owner’s vehicle, the hirer is liable to pay the excess which can be reduced as per detailed below:
CDW Excess Liability Table
| Vehicle Group | Below 1500cc | 1500cc -1900cc | 2000CC -2490CC | Passenger van and 2500cc above | Luxury class 2500cc and above |
| Excess Liability | MYR 2,500 | MYR 3,000 | MYR 5,000 | MYR 10,000 | MYR 15,000 |
| CDW (RM) | 15% Per Day Rental | 15% Per Day Rental | 15% Per Day Rental | 15% Per Day Rental | 15% Per Day Rental |
| Reduced Excess Amount | MYR 750 Per accident | MYR 1000 Per accident | MYR 2000 Per accident | MYR 5000 Per accident | MYR 7000 Per accident |
CDW coverage will only be effective with the availability of a police report within 24 hours pertaining to the damages caused to the damages caused to the rented vehicles. Missing items or accessories are not covered by vehicle insurance and CDW. However, if the cause of loss or damage to the rented vehicle is found to be due to hirer’s driver’s negligence, then the CDW will be null and void.
- Personal Accident Insurance (PAI)
Personal Accident Insurance is available upon request from MMB Travel & Tours Sdn. Bhd. PAI subject to terms & conditions of the current engaged insurance company. Please refer to MMB Travel & Tours office for PAI rates and details.
Personal Insurance are already included
- Damage and Other Charges
The Hirer accepts the responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer’s deposit shall be forfeited. The possibility of such incident would be as follows: –
– Scratches on car body which have to be re-paint
– Minor/major damaged on all front & rear lamps
– Broken/Smash windshield, window glass & wiper
– Damaged on car seats (e.g. Cigarettes burn marks, stains, etc.)
– Fender & bumper bend or fall out
– Any missing & damage items relating to the car
- Submission of Hirer’s Particulars to Authority
Hires Agree to give permission to MMB Travel & Tours Sdn. Bhd. to submit their personal & company particulars detail to the authority involves if found or suspect of conducting illegal trade, breach/violate the Government rules & regulations.
- Petrol, Parking, & Traffic Fines
The hire is responsible for all petrol, parking fees and Traffic/JPJ/Dewan Bandaraya fines/compound incurred during the rental period.
- Penalties
Smoking, drinking alcohol, pets, durian and doing indecent things is prohibited inside the car. Penalty MYR200 will be charged for cleaning any unpleasant odor.
- Cancellation Policy
All Cancellation must be notified at least 48 hours before the rental date. which we reserve the right to not give refund for the booking fee/Rental Fee Made on the reservation for any cancellation less than 48 hours.
- Refund payment
For all refund process, payment will be made within 3 – 5 days.
- Amendments
Any amendment date and type of car are subject to availability.
- Methods of Payment
Methods of payment accepted are cash deposit, online banking and cash on delivery.